Shipping

Thank you for shopping at Pupsyy. We're committed to delivering quality pet products to you as quickly and reliably as possible. Please review our shipping policy below.

Order Processing Time
All orders are processed within 1–3 business days (Monday–Friday, excluding holidays) after your order is placed. You will receive a confirmation email once your order has been shipped.

Shipping Times
After processing, estimated delivery times to the United States are 5-15 business days, depending on your location and the product ordered. Please note that delivery times are estimates and may occasionally be affected by factors outside our control, such as customs processing, courier delays, or high-demand periods.

Shipping Costs
We offer free standard shipping on all orders. Any applicable costs are shown at checkout before you complete your purchase.

Order Tracking
Once your order ships, you will receive a tracking number by email so you can follow your package's journey. If you do not receive tracking information within 5 business days of your order, please contact us at support@pupsyy.com.

Delays and Issues
While we work hard to meet our estimated delivery windows, occasional delays can happen. If your order hasn't arrived within the estimated timeframe, please reach out to support@pupsyy.com and our team will help track it down.

Incorrect Addresses
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If you notice an error, contact us as soon as possible at support@pupsyy.com and we'll do our best to update it before shipping.

Questions
For any shipping-related questions, contact us anytime at support@pupsyy.com. We're happy to help.